A telemarketing company (from 802-878-3477) keeps calling to tell me my vehicle is about to be out of its warranty period: eight times in three weeks. Every time their machine calls me, I press ‘2’ to be deleted from their call list.
Today, I decided to speak with them. The entire call took nearly eight minutes.
Vehicle Make and Model? Trek 7300
Dave asked for vehicle’s make and model: Trek 7300. Dave asked for the model year: 1998. Dave couldn’t find ‘Trek’ in his database. I told him it was a bike. He asked how much it weighed. I wasn’t sure but guessed ’28; maybe even 32 when fully-loaded’. He asked if it was heavy. I explained that it was twice as heavy as I’d like — a serious rider would like a bike that weighs half that amount.
Dave was very confused. Dave asked me to describe my bike. I told him it was a hybrid bike — tires of a road bike, straight bars and thick frame like a mountain bike — with 27 gear combinations, about its generator hub for lighting and the sweet, melodic bell.
How Big is My Motor?
Dave wanted to know if it had a motor. Yes: the Trek’s motor can do 100 watts for several hours at one time but could push two or three times that for short bursts. I’m looking forward to tuning up the motor this summer before I ride the MS 150 in Memphis.
Dave asked if I was talking about a bicycle. Yes, of course, what did you think I was talking about? He didn’t know.
He was simply calling because my vehicle had a warranty that was soon to expire or had already expired.
My Trek Has a Lifetime Warranty
I explained that my vehicle only had a lifetime frame warranty but that the components were no longer covered. I asked him what it would cost to add a warranty to my Trek 7300. He asked how much the bike cost and how many miles it had on it. My answers: $550 or so and, pitifully, fewer than 10,000 miles.
Dave explained that his company only sells extended warrantees for cars and light trucks used for non-commercial purposes.